Reference

sov777 Legal Terms for Your Account

sov777 Legal terms explain how we manage account access, payment records, personal data and policy requests for you in Indonesia.

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POLICY CONTACT

Three Ways to Ask About Legal

Questions about Legal wording should reach the account team through a traceable route.

Account contact path Open the account contact route after login and select the Legal topic.
Payment record request For a Legal question involving DANA, OVO, GoPay or QRIS, attach the transaction reference…
Access clarification If you are unsure whether access is permitted in your location, ask before opening…
DATA PRACTICES

How We Apply Legal Safeguards

Legal protection is practical: we limit account details to defined service purposes, record policy requests and keep payment references connected to the correct account.

Personal data

We use the account details you provide for access checks, account communication and policy administration. When a request concerns your records, we may compare your registered phone or email before responding.

Browser cookies

Cookies can help preserve a secure session and remember selected policy or account settings. You can manage browser cookie controls, although disabling some cookies may interrupt the login path.

Account security

Phone verification is part of the account access process. Keep your password and one-time codes private, and contact us through the account route if you suspect that another person has used your credentials.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained to reconcile an account transaction. We do not need your wallet password to investigate a receipt.

Retention requests

We retain records for the period needed for account administration, security checks and applicable legal duties. Ask the account team which record is involved and why it remains necessary.

Change requests

To request a correction, restriction or clarification, use the logged-in contact path and identify the affected policy or account field. We may request matching details before applying a change.

Answers Before You Open an Account

These Legal answers cover the questions we expect from Indonesian account holders before they submit details or connect a payment route. Read the relevant policy wording first, then use the account contact path when your situation needs a record-specific answer.

Legal covers the conditions for account access, data use, cookies, payment records, security checks and policy requests. It also explains that access depends on local law in your location.

Access from Indonesia is available only where local law permits. Check your local position before opening an account, and contact us through the account route if you need wording clarified.

Phone verification helps connect account access with the correct person and supports security checks. We may request matching details before discussing account data or applying a requested change.

We can use a DANA or QRIS reference, date and amount to locate a payment record. Send those details through the account contact path, never your wallet password or one-time code.

Use the logged-in contact route and state which account field or policy record needs correction. We may verify your registered phone or email before reviewing the request.

We keep account and payment records for account administration, security checks and applicable legal duties. Ask the account team about a specific record and the reason it remains retained.

Use the available contact route shown on the account access page and describe the policy point clearly. If eligibility is the issue, ask before opening an account because it depends on local law.

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